Privacy Policy

Last Updated: September 1, 2026

SwingBox Toronto (“SwingBox,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit swingboxtoronto.com, request a quote, book a mobile golf simulator, submit a Facebook or Instagram lead form, interact with our social media pages, or otherwise communicate with SwingBox.

SwingBox is based in Toronto, Ontario, and provides mobile golf simulator experiences throughout Toronto, the Greater Toronto Area, and surrounding locations.

1. Information We Collect

Depending on how you interact with SwingBox, we may collect the following information:

Contact Information

• First and last name
• Email address
• Phone number
• Preferred method of communication

Event and Booking Information

• Preferred event date and time
• Event location or venue
• Type of event
• Estimated number of players or guests
• Requested session duration
• Golf experience level
• Package or service requested
• Special requests, add-ons, or accessibility requirements
• How you heard about SwingBox

Our website’s current booking form requests contact, event, scheduling, group-size, experience-level, and special-request information to arrange simulator bookings.

Communications

We may collect information contained in emails, contact forms, social media messages, telephone conversations, reviews, feedback, and other communications you voluntarily provide.

Technical and Website Information

When you visit our website or interact with our advertisements, we or our service providers may automatically receive limited technical information, such as:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages visited and actions taken
• Approximate location derived from an IP address
• Date and time of access
• Advertising identifiers
• Cookie and analytics information

2. How We Collect Information

We may collect personal information:

• Directly from you through booking, contact, and quote-request forms
• Through Facebook and Instagram Lead Ads
• Through email, telephone, or social media communications
• When you book or attend a SwingBox event
• Automatically through cookies and similar website technologies
• From advertising, analytics, booking, customer-management, and communication providers acting on our behalf

3. How We Use Your Information

We may use personal information to:

• Respond to questions, inquiries, and quote requests
• Provide pricing and availability information
• Schedule, confirm, and manage event bookings
• Customize a simulator experience for your venue and guests
• Deliver, operate, and support our services
• Communicate about booking details, updates, or changes
• Provide customer service and technical support
• Follow up after an inquiry or event
• Maintain appropriate business and transaction records
• Improve our website, services, advertising, and customer experience
• Measure the performance of our website and advertising campaigns
• Prevent fraud, misuse, security incidents, and unlawful activity
• Meet legal, regulatory, tax, insurance, and contractual requirements
• Send promotional communications where we have your consent or are otherwise permitted by law

We will not use personal information for a materially different purpose without obtaining additional consent where required.

4. Consent

By voluntarily submitting personal information to SwingBox, you consent to its collection, use, and disclosure for the purposes explained at the time of collection and in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain services or completing a requested booking.

5. Facebook and Instagram Lead Forms

SwingBox may advertise through services operated by Meta Platforms, including Facebook and Instagram Lead Ads.

If you submit a Meta lead form, the information you provide will be shared with SwingBox so we can:

• Respond to your inquiry
• Provide service, pricing, and availability information
• Contact you regarding a potential booking
• Follow up on your request
• Send marketing communications when you have provided the required consent

Submitting a form does not require you to purchase or book a SwingBox service.

Your activity on Facebook and Instagram is also governed by Meta’s own privacy policies and settings. SwingBox does not control how Meta independently collects or processes information.

6. Marketing Communications

Where permitted by Canada’s anti-spam laws, SwingBox may send promotional emails, text messages, or other marketing communications.

We will obtain consent when required. You may unsubscribe at any time by:

• Using the unsubscribe option included in an email
• Following the opt-out instructions in a text message
• Contacting us at info@swingboxtoronto.com

We may still send non-promotional communications necessary to respond to an inquiry, manage a booking, or provide a requested service.

7. Cookies, Analytics, and Advertising Technologies

Our website and third-party service providers may use cookies, pixels, tags, and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use the website
• Remember preferences
• Measure traffic and performance
• Improve advertising relevance
• Attribute inquiries or bookings to advertising campaigns
• Detect security or technical problems

You can restrict or delete cookies using your browser settings. Disabling certain cookies may affect how some website features operate.

8. How We Share Information

SwingBox does not sell or rent personal information.

We may disclose limited personal information to trusted providers that help us operate our business, including providers of:

• Website hosting and maintenance
• Booking and customer-management systems
• Email, telephone, and messaging services
• Advertising and analytics services
• Payment processing, if applicable
• Cloud storage and information security
• Professional, accounting, legal, and insurance services

These providers may use personal information only as needed to perform services for SwingBox, subject to their contractual obligations and applicable law.

We may also disclose information:

• With your direction or consent
• To comply with a court order or legal requirement
• To protect our rights, customers, staff, property, or security
• To investigate fraud, misuse, or unlawful activity
• In connection with a business sale, merger, financing, or reorganization, subject to appropriate safeguards

9. International Processing

Some service providers, including social media, advertising, analytics, hosting, or cloud-service providers, may process or store information outside Ontario or Canada.

When information is processed in another country, it may be subject to that country’s laws and may be accessible to courts, governments, or law-enforcement authorities in accordance with those laws.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to an inquiry
• Administer a booking or provide services
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Satisfy legal, tax, insurance, and regulatory obligations

When information is no longer required, we will delete, anonymize, or securely dispose of it, subject to applicable legal requirements and technical limitations.

11. Data Protection

SwingBox uses reasonable administrative, technical, and physical measures designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should avoid sending sensitive information through unsecured communication channels.

12. Your Privacy Rights

Subject to applicable law, you may request that SwingBox:

• Confirm whether we hold personal information about you
• Provide access to your personal information
• Correct incomplete or inaccurate information
• Delete information that is no longer required
• Withdraw previously provided consent
• Stop sending marketing communications
• Provide information about how your data has been used or disclosed

We may need to verify your identity before completing a privacy request. Certain information may be retained or withheld where required or permitted by law.

13. Children’s Privacy

SwingBox services may be enjoyed at events attended by individuals of different ages. However, our website and online forms are intended for people capable of arranging or authorizing an event booking.

We do not knowingly collect personal information online from children without the consent of a parent or legal guardian. If you believe a child has provided information without appropriate consent, please contact us.

14. Third-Party Websites and Platforms

Our website may contain links to third-party websites or interact with platforms such as Facebook and Instagram. Those services maintain their own privacy practices and policies.

SwingBox is not responsible for the privacy, security, or content practices of third-party services. We encourage you to review their privacy policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

SwingBox Toronto
Toronto, Ontario, Canada
Serving Toronto, the Greater Toronto Area, and surrounding locations
Email: info@swingboxtoronto.com
Website: https://swingboxtoronto.com/